Implement an identity verification process
Here is a shining example of how implementing software solutions can meet crucial business needs and adapt the customer journey to external circumstances and sudden requirements:
In South Africa, concert halls and festivals are hit with hefty fines if minors serve alcohol. Therefore, festival organizers must ensure that those who buy a personal ticket online are +18 years old. The organizer in question previously urged their customers to send a photo of their ID document via email. Hence, registering ticket buyers has been time-consuming and resource-intensive. This process for age verification has not proved to be particularly secure or accurate. The remedy was implementing an automated age verification process with the online purchase. The customer takes a photo of their ID document with their mobile phone in combination with a selfie. The selfie image is compared with the picture on the ID document, using automation and AI technology within a few seconds. This process ensures an accurate and safe age verification are successful. The South African government introduced requirements to present a valid COVID-19 vaccine certificate to enter concerts and festivals. The physical vaccine certificate consists of paper, and thus there are countless fake ones in circulation. The customer is asked to take a photo of their vaccine certificate, which is then scanned and examined at a pixel level to ensure its authenticity. This swift, secure, and accurate age verification process — along with advanced authenticity examination of the COVID-19 vaccine certificate — is a vivid example of how unregulated entities can utilize needs-based software solutions to secure and reinforce their business.
An international online marketplace for second-hand products may find it wise to implement an identity verification process for sellers and buyers. This process avoids or at least tracks users selling or buying illegally acquired items. An interactive call centre might utilize an identity verification process or Phone Number Validation, combined with eIDV (Electronic Identity Verification), to turn an unknown number into a validated person. These processes can create a channel for strong authentication. Regardless of desideratum, all the software solutions companies crave are found in one single connection to ZignSec.