The Ready-to-Use KYC Customer Onboarding Process

Upgrading to a digitised and automated customer onboarding process has its fair share of challenges for a company as it is time-consuming, resource-intensive, and expensive. To facilitate KYC compliance and lower the threshold of investment ZignSec launched a ready-to-use customer registration package easily implemented via a webhook.

Know Your Customer

KYC is a fundamental concept in the ongoing battle against money laundering and terrorist financing. The term is an abbreviation for ‘Know Your Customer‘ and refers to the process of knowing the identity of customers in order to counter criminal activities. For companies operating in the financial sector, there are special regulative requirements for customer knowledge. For example, banks and audit firms must both establish the identity of their customers, check where their money comes from and continuously monitor their transactional behaviour. KYC (Know your customer) also caters to the vested interest of safeguarding company core values and protecting its customers. Several online service providers are operating in industries without regulatory requirements, and self-regulatory industry standards, that also takes a risk-based approach (RBA) by implementing an automated KYC onboarding process or a needs-based version of such.

Online customers expect a real-time experience

The most crucial touchpoint for protecting the business from fraud and for establishing a stellar customer experience is at the starting point of the relationship, during the customer onboarding or registration process. Businesses need to ensure that their customers are who they claim to be. Successfully verifying customer identities using their ID documents or any other method prevent fraudsters from entering and misusing systems, this is especially pivotal for regulated entities in e.g., the iGaming industry, the financial and crypto sector, and the insurance industry. To deliver an exceptional client experience, the onboarding process needs to be as seamless and simple as possible. Online customers expect a real-time experience, whether it is opening a gaming account, increasing the coverage in an insurance policy, or utilizing financial services. All regulated entities with online services are now able to fulfil this real-time expectation with a digitized and automated KYC compliance process for swift and safe customer onboarding, and this process can be up and running in no time.

A “plug and play” KYC onboarding process

ZignSec ‘ready-to-use customer registration’ mirrors the customary features and flows that’s widely used by regulated entities in their customer onboarding process. In other words, it’s an off-the-shelf KYC compliance workflow and this readymade onboarding package is made available via a webhook, no integration is required. With this “plug and play” KYC onboarding process the individual’s information is firstly captured in a web form. By scanning a QR code on the website of the service the potential customer receives instructions and starts the onboarding process. Utilizing the smartphone, the client submits a photo of their valid ID document along with a Liveness Check, which in practice means a smartphone video recording of head movements according to instruction. The automated online identity verification process takes place in real-time in the background and checks that the ID document is valid, compares the ID photo with the real-time selfie/video, performs forgery checks with advanced OCR reading, matches the information from the document against the consumer input data and runs Liveness Check to verify that the features and attributes being presented are those of a living person and not a copy or imitation of those features. Lastly PEP & Sanction checks are done to find out if the customer is a Politically Exposed Person (PEP) and to make sure that the person in question is not under sanctions. All these checks are friction-free and always in compliance with the constantly evolving AML (Anti Money Laundering) regulations and all data is dispatched to the online service provider in seconds via webhook.

The ready-to-use workflow package enabling digitised and automated KYC compliant customer onboarding in real-time is a well-proven, reasonably priced, and swiftly deployable enabler that increases the customer acceptance rates while simultaneously reducing fraud.


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    Cookie Policy

    Effective date: January 1, 2020

    This notice explains ZignSec’s approach to cookies and other online data collection technologies.

    When you visit our websites, use our mobile apps, engage with our online ads or emails, we collect information, using technologies such as cookies, pixel tags (also called web beacons), browser analysis tools and server logs. Each of these technologies is explained below.

    1. How We Use Cookies

    We use cookies and other online data collection tools for several many different purposes.

    Strictly necessary cookies and tags are used by ZignSec to support the basic operations of our websites and apps. They enable core website functions, such as authentication, security, network management and accessibility. You may be able to disable these by changing your browser settings, but this may affect how the website functions.

    Performance and operation cookies and tags are used by us and our service providers to manage our websites. These activities may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to compile reports and to help us improve the website. These cookies help us gather data to optimize our website’s performance.

    Site experience cookies and tags are used to support your experience and include user-selected options and site navigation aids.

    Marketing and personalization cookies are used to enable social sharing and to deliver interest-based ads to you online.

    Social media cookies and tags used by us and social media platforms to enable users of the platforms to share content across our sites. We also work with social media platforms to deliver ads to you when you use these platforms. This targeting is done by the platform under its own terms of use.

    Advertising cookies and tags used by us, our service providers and third parties to personalize the ads delivered to you on our site and on other sites. These cookies collect data about your online activity and allow ads to be displayed that may be of relevant interest to you. These cookies also record which ads you have seen and whether you engaged with the ad. These cookies help make sure that the ads you see are valuable to you and not repetitive.

    While we do not give any personally identifiable information to the third-party advertising companies, we may place third-parties’ cookies and tags when you visit a ZignSec website. This practice allows these third parties to collect information from you using these technologies on our websites. The information they collect is subject to their own privacy policies.

    Uses of cookies can vary by country or state. More information is provided in the supplemental privacy notices posted in the Privacy Center or in the relevant website or app.

    2. Your Choices

    For websites in the United States and Europe, ZignSec provides you with the ability to manage cookies that are not essential to display our website using “Manage Your Cookies” Many ZignSec websites only place marketing, personalization, and advertising cookies if you explicitly accept these cookies by clicking “Accept All Cookies” when you first visit the website. If you have accepted cookies, you adjust your preferences by using this link.

    You can manage cookies and delete cookies from ZignSec and other companies using your browser settings. Browsers such as Chrome, Internet Explorer, Firefox and Safari give you the ability to accept, reject or delete cookies. Visit the “help center” for your browser to learn more. Please note that your browser settings are not used to manage Flash or Silverlight cookies. To manage Adobe Flash Cookies, visit the Flash Player help page. To manage Microsoft Silverlight Cookies, visit the Silverlight section of Microsoft’s privacy statement.

    You can also take advantage of industry-sponsored programs that allow you to control the way companies advertise to you.

    The Network Advertising Initiative (NAI) manages an opt-out program for many third-party advertising companies. You can opt out of being targeted by NAI members by visiting

    On some websites, you may see an AdChoices icon, which may appear on certain targeted ads. You may click on this AdChoices icon to learn more information about the collection and use of your information or to opt-out of such collection in the future. To learn more about the Digital Advertising Alliance Consumer Choice tool, please visit

    Additional information on cookies and online advertising choices are offered by:

    Adobe Marketing Cloud: If you would like more information on how to remove yourself from the tracking and reporting functions performed for this website by Adobe Marketing Cloud, please visit the Opt-Out page at

    Google: For information on how Google Analytics uses data please visit “How Google uses data when you use our partners’ sites or apps,” located at

    In most cases, the choices you make are linked to your browser. If you use different browsers or different devices, you will need to set your preferences on each one. Even if you opt-out, you may still receive ads that are not customized for you, unrelated to your browser settings.

    Although our websites currently do not have a mechanism to recognize the various web browser Do Not Track signals, we do offer our customers choices to manage their cookie preferences as described in the previous section. To learn more about browser tracking signals and Do Not Track please visit

    Residents of some countries and states have additional privacy rights. Information on these rights is provided in the supplemental privacy notices posted in the Privacy Center.

    3. Social Media and other Platforms

    Our websites may enable you to interact with us and others via social media platforms. This functionality is enabled using social media cookies and tags. For example, some ZignSec websites allow you to sign in using social media platform credentials. Please read the privacy statements provided by your social media platforms to understand how they use your information and to manage your choices.

    We may display interest-based ads to you when you are using social media platforms. These platforms allow us to personalize the ads that we display to you. To enable delivery of these ads, we convert your email address into a unique number. The platforms also convert their user emails into unique numbers using the same process. This allows the records to be matched without any exchange of data elements that can identify you on their own. The platforms perform the matching as a service provider to ZignSec, and they do not retain or use the file that we send them for their own purposes. This process allows the platform to deliver our ads to our customers on the platform. The platforms may gain insights about individuals who respond to the ads we serve.

    4. Other Types of Online Data Collection

    Our server logs record information about users to our websites. We may use these logs for internal purposes, such as website administration, optimization and security. We may also use the data for fraud-protection, personalization and advertising.

    We collect device identifiers and other device-related information, including your device’s advertising ID if available. This information is used to identify the device and authenticate you. We may also use device-related information to associate you with different devices that you may use, including for fraud-protection purposes and to better target advertising. In many cases, you can reset your device’s advertising ID. Both Android and iOS devices enable you to reset your device identifier under the “settings” menu.

    5. A Guide to Cookies and Other Technologies


    Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud.

    First-party cookies are those cookies that are placed by ZignSec. These cookies are used by ZignSec and include all the essential cookies.

    Third-party cookies are placed by another company, including service providers, social media cookies and third-party advertising companies. Cookies placed by third parties can be read by these third parties when you visit other sites in the advertising network, allowing a profile of your online behavior to be created so that the third party can deliver targeted ads from all its customers.

    Flash Cookies and Silverlight Cookies

    A Flash Cookie (also known as a Local Stored Object) is a small data file placed on a computer using Adobe Flash technology. A Silverlight Cookie is a small data file placed on a computer using Microsoft’s Silverlight technology. Flash and Silverlight are applications that allow delivery of dynamic content, such as video clips and animation. These cookies are used to personalize and enhance your online experience, deliver dynamic content, and for security purposes. They differ from “regular cookies” in that they are not managed using your browser settings. See Your Choices above for how to manage these types of cookies.

    Pixel Tags and Web Beacons

    Pixel tags (also called web beacons) are tiny graphic images and small blocks of code placed on website pages, ads, or in emails that allow us to determine whether you have performed a specific action. When you access the pages or you open an email, the tag lets us know you have accessed the web page or opened the email. These tools allow us to measure response to our communications and improve our web pages and promotions.

    Server Logs

    Server logs record activities on our websites. Other types of logs collect similar information from our apps. These logs record information about the device you use to access our website, your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to ZignSec and the website you visit after you leave our site.