A Trusted Online Identity for Mobile Control of Physical Access

The world is reopening after the covid-19 pandemic and the same goes for concert halls, sports arenas, and hospitality venues. As a result, leisure travel is on the increase. Enabling a post-pandemic service and security upgrade, ZignSec and Suprema provide an enterprise-grade solution of secure, contactless, and autonomous physical access control to hotels, festival locations, sporting, and leisure venues, among others, using smartphone and online identity verification in real-time.

Digital Innovation for Physical Access

The core components for any commercial building are security and accessibility. But the traditionally manual business models within these industries must adapt to their customers’ digital lifestyle rather than just relying on manual sign-in procedures, mechanical keys, and security guards. In the fast-paced society and on-demand culture of today, easy and secure mobile control for physical access is paramount to any commercial building with the ambitions to expand its service, improve security and cut costs. As the basis for automation of hotels, apartments, hostels, and such, access control can facilitate and quicken customer access to guest rooms while freeing up staff time. Sports centres and leisure venues generally are in keeping with a paid service and often base their business dynamics on access to additional services and rooms e.g., a VIP room in a stadium or a yoga class held in a fitness centre. This calls for a flexible system that prevents intrusions, simplifies internal tasks, and improves the customer’s experience without risking security.  

Mobile Access Control adds value

The venue and the business needs will dictate what physical access control to install and how to utilize it. Although its primary task is to increase security an access control solution can also improve the efficiency of business processes or building management. For example, allowing hotel guests to use their smartphones and mobile access for contactless entry is more convenient for the guest and efficient for the hotel. By using their mobile devices to check-in from a safe distance and using their devices as secure digital keys throughout their stay, hotel guests not only experience enhanced convenience but also welcome the ability to reduce their contact with potential shared surface risks.  

Access control is one of the biggest areas of investment in the hospitality industry and key control using mobile access is one of the easiest and most effective ways to cut costs since much time and money is spent on re-keying, changing locks, and issuing new ID cards. Smartphone credentials are, by their very nature, harder to lose and will not be shared between guests the same way key cards would. Since a guest needs to unlock their phone to use it no one can steal it to gain access to someone else’s room, something that could easily be done with a traditional key card. To restrict access permission by revoking mobile access if a smartphone is lost is, in addition, more cost-effective and less resource-intensive, and time-consuming. Looking at trends and consumer behavior it seems as if a highly secure and reliable yet quick and easy to use mobile access control system for guests is becoming increasingly paramount for future success within the hospitality industry.  

ZignSec & Suprema technologies

The combined ZignSec and Suprema technologies provide an enterprise-grade solution for secure, contactless, and autonomous access control to commercial business buildings, hotels, festival locations, sporting, and leisure venues. Suprema‘s Mobile Access platform allows customers and guests to use their smartphones as a key to access secure facilities. Suprema’s app Airfob Pass is the mobile access solution that enables a smartphone to be the access control credential. This is enabled with online identity verification in real-time via ZignSec’s platform triggering the release of a mobile authentication token which is used for keyless entry. Suprema Mobile Access supports both NFC (Near Field Communication) and BLE (Bluetooth Low Energy) for full compatibility with several types of smartphones. These two technologies enable the background and foreground to communicate with an RFID (Radio Frequency Identification) reader seamlessly and with enterprise-grade, end-to-end encryption. Suprema Mobile Access prevents unintentional openings by precisely controlling BLE communication distance. The same technology also ensures authentication times of less than a second. The Online Identity Verification via ZignSec utilizes an aggregated global network of services and is, therefore, able to ensure that the best and most accepted identification and verification schemes are being used in accordance with the national origin of the ID document. For businesses within the hospitality industry, this is a prerequisite when hosting people from all over the world.

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    Cookie Policy

    Effective date: January 1, 2020

    This notice explains ZignSec’s approach to cookies and other online data collection technologies.

    When you visit our websites, use our mobile apps, engage with our online ads or emails, we collect information, using technologies such as cookies, pixel tags (also called web beacons), browser analysis tools and server logs. Each of these technologies is explained below.

    1. How We Use Cookies

    We use cookies and other online data collection tools for several many different purposes.

    Strictly necessary cookies and tags are used by ZignSec to support the basic operations of our websites and apps. They enable core website functions, such as authentication, security, network management and accessibility. You may be able to disable these by changing your browser settings, but this may affect how the website functions.

    Performance and operation cookies and tags are used by us and our service providers to manage our websites. These activities may include collecting analytics about visitors to our website and collecting information about website usage. We use the information to compile reports and to help us improve the website. These cookies help us gather data to optimize our website’s performance.

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    Uses of cookies can vary by country or state. More information is provided in the supplemental privacy notices posted in the Privacy Center or in the relevant website or app.

    2. Your Choices

    For websites in the United States and Europe, ZignSec provides you with the ability to manage cookies that are not essential to display our website using “Manage Your Cookies” Many ZignSec websites only place marketing, personalization, and advertising cookies if you explicitly accept these cookies by clicking “Accept All Cookies” when you first visit the website. If you have accepted cookies, you adjust your preferences by using this link.

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    On some websites, you may see an AdChoices icon, which may appear on certain targeted ads. You may click on this AdChoices icon to learn more information about the collection and use of your information or to opt-out of such collection in the future. To learn more about the Digital Advertising Alliance Consumer Choice tool, please visit

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    In most cases, the choices you make are linked to your browser. If you use different browsers or different devices, you will need to set your preferences on each one. Even if you opt-out, you may still receive ads that are not customized for you, unrelated to your browser settings.

    Although our websites currently do not have a mechanism to recognize the various web browser Do Not Track signals, we do offer our customers choices to manage their cookie preferences as described in the previous section. To learn more about browser tracking signals and Do Not Track please visit

    Residents of some countries and states have additional privacy rights. Information on these rights is provided in the supplemental privacy notices posted in the Privacy Center.

    3. Social Media and other Platforms

    Our websites may enable you to interact with us and others via social media platforms. This functionality is enabled using social media cookies and tags. For example, some ZignSec websites allow you to sign in using social media platform credentials. Please read the privacy statements provided by your social media platforms to understand how they use your information and to manage your choices.

    We may display interest-based ads to you when you are using social media platforms. These platforms allow us to personalize the ads that we display to you. To enable delivery of these ads, we convert your email address into a unique number. The platforms also convert their user emails into unique numbers using the same process. This allows the records to be matched without any exchange of data elements that can identify you on their own. The platforms perform the matching as a service provider to ZignSec, and they do not retain or use the file that we send them for their own purposes. This process allows the platform to deliver our ads to our customers on the platform. The platforms may gain insights about individuals who respond to the ads we serve.

    4. Other Types of Online Data Collection

    Our server logs record information about users to our websites. We may use these logs for internal purposes, such as website administration, optimization and security. We may also use the data for fraud-protection, personalization and advertising.

    We collect device identifiers and other device-related information, including your device’s advertising ID if available. This information is used to identify the device and authenticate you. We may also use device-related information to associate you with different devices that you may use, including for fraud-protection purposes and to better target advertising. In many cases, you can reset your device’s advertising ID. Both Android and iOS devices enable you to reset your device identifier under the “settings” menu.

    5. A Guide to Cookies and Other Technologies


    Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and can enable us to detect certain kinds of fraud.

    First-party cookies are those cookies that are placed by ZignSec. These cookies are used by ZignSec and include all the essential cookies.

    Third-party cookies are placed by another company, including service providers, social media cookies and third-party advertising companies. Cookies placed by third parties can be read by these third parties when you visit other sites in the advertising network, allowing a profile of your online behavior to be created so that the third party can deliver targeted ads from all its customers.

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    Pixel Tags and Web Beacons

    Pixel tags (also called web beacons) are tiny graphic images and small blocks of code placed on website pages, ads, or in emails that allow us to determine whether you have performed a specific action. When you access the pages or you open an email, the tag lets us know you have accessed the web page or opened the email. These tools allow us to measure response to our communications and improve our web pages and promotions.

    Server Logs

    Server logs record activities on our websites. Other types of logs collect similar information from our apps. These logs record information about the device you use to access our website, your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices require to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to ZignSec and the website you visit after you leave our site.